If for any reason you are not satisfied with the results of our cream, we will honor our guarantee statement. The 90 days money back guarantee is only effective on purchases of 1 BIOSKINFORTE cream (50 grams). We ask that you try the product for at least 4 weeks before you make a judgment of its results. We believe that 90 days are a sufficient amount of time to notice improvements.
We regret that the original shipping costs and return freight charges cannot be refunded. Furthermore, we will deduct $9 for each item returned to cover processing costs.
Refund & Return Process
If you are entitled to a refund of the price of the merchandise, follow these steps to ensure your refund is handled correctly.
Pack the item securely and write the return number, which was sent to you by email, on the outside of your package as well as inside the package with your product. This will ensure that the product is received and processed correctly.
When returning the merchandise, use a traceable carrier such us USPS, UPS, or FedEx that have the option of certified delivery. Shipping costs are the responsibility of the customer and will not be refunded.
Keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us.
Once we receive the item(s), we will promptly process the refund. Please allow 10-12 business days for your refund of the cost of the merchandise (minus $9 for return processing) to be made.
Please note
If you send your returned product to any other address than the one received by email OR without previously requesting a return number, your order WILL NOT be refund.
If you’ve requested a refund and have not received a response from us, it might be because you’re using a free e-mail account with hotmail, yahoo, excite or the like. Sometimes these types of email accounts are temporarily disabled if you do not use them regularly, your e-mail box is full or the response was filtered into your spam box, which are all reasons for not receiving a response. If we receive an undeliverable message or if we get repeat e-mail from you concerning the return of your order, we will call you. If there is any concern
We are more than pleased to help you and be of service on your journey to find natural solutions for skin care and natural beauty.