60 Day Money Back Guarantee for First Time Orders of BIO Skin Care Products
The 60 day money back guarantee only applies for one product from a customer’s first purchase. This does not include any products from the Berrysistible product line. We ask that you try the product for at least 4 weeks before you make a judgment of its results. We believe that 60 days is a sufficient amount of time to notice improvements.
We regret that the original shipping costs and return freight charges cannot be refunded. Furthermore, we will deduct $9 for each item returned to cover processing costs.
If for any reason you are not satisfied with the results of our product, we will honor the terms of the guarantee as we just stated and refund your money for the cost of one product (minus $9 for return processing) only if you are purchasing from us for the first time.
Cancelling Orders
ALL SALES ARE FINAL. Orders cannot be cancelled once they’ve been placed. This policy cannot be contested for any reason even if you’ve changed your mind after making the purchase in haste or if your doctor has advised you to use some other procedure. Orders may be changed for a different product ONLY if the original order has not been shipped yet.
Duty & Taxes
If you are purchasing our products from any other country than the USA, you are purchasing our products for direct import into your country and for your personal use. It is your responsibility for paying any entry permits (or provide them if necessary and work with the carrier to clear customs), for customs duty, value added tax, or any other taxes or charges imposed by the relevant authorities in the country where you live. If the package is delivered without you paying those charges, we will pay them on your behalf and will charge your credit card accordingly, plus $5 for processing costs, unless you settle the bill with the carrier within 15 days. If entry is refused by your country’s authority or if you do not collaborate with the carrier, claim and pay the duty levied by your country and abandon the parcel you are not entitled to a refund.
* This does not include orders shipped to addresses within the United States of America.
Signature Request Policy
All orders over $100 that are sent with FedEx have a signature request upon delivery to protect our customer’s merchandise. If you don’t want to sign for your package regardless of its value and assume responsibility after the package has been delivered, please contact one of our customer service representatives by phone or email . You can also decline the signature request when you place an order online by writing it in the comment field.
Refund Process
If you are entitled to a refund of the price of the merchandise, follow these steps to ensure your refund is handled correctly.
Send us an email or call us within 60 days of the date of your purchase commenting on why you are not satisfied with the product (this is valuable feedback for us).
We will email you a return number and the address where you need to send the unused product and/or empty jars within 3 business days.
Pack the item(s) securely and write the return number, which was sent to you by email, on the outside of your package as well as inside the package with your product. This will ensure that the product is received and processed correctly.
When returning the merchandise, use a traceable carrier such us USPS, UPS, or FedEx that have the option of certified delivery. Shipping costs are the responsibility of the customer and will not be refunded.
Keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us.